Head, Branch Operations and Services

Job Responsibilities

• Assist the Branch Manager in attaining the established branch's target and proactively develop marketing strategies to improve branch performance as well as to gain more market share. Implement these strategies and brief the staff on new policies and practices that need to be adopted.
• Assist the Branch Manager in monitoring the expense and budget planning to ensure it aligns with the budget approved and effectively.
• Monitor and manage the day-to-day operations of the branch and resolve any problems/conflicts faced by the staff in discharging their duties,
• Reinforce staff to follow the bank's disciplinary action, to practice professional discretion, to reinforce internal/external relationships, and to adhere strictly to the bank's Code of Conduct.
• Assist the Branch Manager in creating a friendly environment in the branch that keeps both customers and staff happy.
• Enforce and monitor staff to comply with the bank's process and policy to reduce errors, and improve audit rating, and quality of work.
• Provide coaching and training to staff under supervision of the new product & service, policy, guideline, etc. to make sure they can implement it effectively.
• Assist BM and team to manage and monitor branch cash to ensure no loss or unbalance.
• Assist BM in being responsible for the branch and staff security to minimize bank risks.
• Perform other tasks assigned by the line manager.

Job Requirements

• Bachelor’s or master’s degree in finance and banking or other related fields.
• Minimum 3 years of experience in branch management in the banking or MFI sector
• Able to use English or Chinese is a plus.
• Proactive, flexible, and a good team player.
• Result-driven and passion to succeed.
• Integrity, confidentially, and willingness to work in a flexible time.
• Strong interpersonal, leading team, and communication.
• Ability to think creatively and innovatively.