职位概要
Manage operation staff to ensure service quality and customer satisfaction as well as good customer experience. Conduct job coaching and development for all Customer Service Officers to ensure they are able to perform the job following expectations, policies, and procedures.
工作职责
Support the process for account opening and validation in the system as effectively as possible. Making sure documents submitted by Customer Service Officers are accurate and valid. Take action to follow up in case the provided documents are not complete.
Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque activation, bank confirmation (i.e., scheduled account statement printing…), etc.
Support and handle complex customer issues in supporting sales and telling areas while executing excellent customer service principles
Work in collaboration with frontline officers to collect pending fees (i.e., dormant fees) and improve the structure of the values account
Maintains cooperative and productive work atmosphere within the branch
Assist DBM/BM on other operational tasks
Perform other tasks assigned by the line manager.
工作要求
Bachelor’s degree in Finance and Banking or other related field.
Minimum 2 years of experience in Cashier or Chief of Cashier is a plus
Understand the core banking system (FLEXCUBE)
Proactive, flexible, and a good team player
Integrity, confidentially, and willingness to work in a flexible time
Strong interpersonal, lead team, and communication
Ability to think creatively and innovatively
